Shipping and returns policies

Return and Refund Policy

Every order begins to be processed from the first moment the payment is received and confirmed. That is why we do not offer product returns or refunds of money paid for orders already received in our online store system. We do not offer exchanges of merchandise under any circumstances. As they are personal care products, we do not accept returns due to tone variations due to hygiene measures. It is the client's responsibility to order the shades that they think are correct and that satisfy their needs and tastes.

The only exception to process a return/refund is that the merchandise received does not match the product that appears on the purchase receipt or has suffered any damage during transportation. In this case, it must be reported immediately to the email info@tlaliskincare.com or by phone 484-614-3083 (U.S.) or 441-105-0766 (Mex) or the same day of receiving it in order to make the corresponding change ( NOTE - Evidences such as clear videos and photos will be requested to prove the error). Our company is not responsible for product defects that have been obtained through a distributor, because said distributor has the obligation to review the merchandise in detail before selling it to the customer. Likewise, each distributor has the responsibility to report product defects within 24 hours of receiving them. After this time Tlali Nantli E&A is not responsible for replacements. The situation is analyzed and the possible replacement is assessed only when dealing with manufacturing errors.

This guarantees that any product purchased has not been in the hands of someone else from our work team. This rule applies to all items displayed on this website.

Shipping Policies

The shipping cost depends on the weight of the package and the zip code to which it is sent. If you want to know an approximate visit the FedEx page and register your data. We try in all cases that the package is sent no later than one business day after making the purchase.

In all cases, once the purchase is completed, the client will receive an email from Tlali Nantli with the confirmation of their purchase and the guide number to track their package with FedEx. For reasons beyond the control of Tlali Nantli, it may happen that the delivery of the package is delayed, delays that are not the responsibility of Tlali Nantli but of the parcel company and therefore we cannot offer any compensation.

In case of loss of your package, Tlali Nantli and the client must complete the claim process with FedEx, a process that can take several days to confirm it as lost. Having completed the process, Tlali Nantli will send the customer a replacement package.

For any questions or comments regarding our shipments and policies, you can contact us at info@tlaliskincare.com or by phone 4848-614-3083 (U.S.) and 441-105-0766 (Mex)

Disclaimer of Liability

Since each person has different skin, body, and health conditions that can react to an allergen at any given time, any one product can cause a negative skin reaction or react differently to various treatments, even natural products. Actual results may vary. We are not responsible if such a reaction occurs as a result of any consumer's use of our products. If you develop an allergy or other sensitivity to any product, you should stop using it immediately and consult your doctor.

Remember, you should never use new products on broken or irritated skin and you should stop using any product that causes any of the following symptoms: redness, peeling, itching, burning, blistering, watery eyes, irritation, or other similar reactions.

If you have any sensitivity or allergy to any of the listed ingredients you should not consume or use these products. You should test the products first, on a small area, before using any new products for the first time. If you develop any symptoms or allergic reaction, stop using it immediately. We are not responsible if such a reaction occurs as a result of any consumer's use of our products. You should not rely solely on the information contained on this website, as it is not intended to be exhaustive or specific to your personal needs or requirements.

Advice from our representatives, advertising, service agents, or beauty tips is not intended to serve as a substitute for professional medical advice. Consult with your physician or healthcare professional regarding the use of any products or information received from this website, its representatives or communications before using or relying on them. Any and all medical questions, concerns, and decisions regarding the possible treatment of any medical condition should be directed by your physician or healthcare professional. Tlali Nantli E&A does not give and does not intend to give any answers to medical related questions our communications are not a substitute for any medical professional or medical resource. Tlali Nantli E&A does not represent itself as a doctor nor is it involved in these sensitive issues. If you need medical attention, call your doctor right away.